Terms & Conditions

Last Updated: 1 July 2026 · Effective Date: 1 July 2026

These Terms and Conditions ("Terms," "Agreement") govern your access to and use of www.allans.in and services provided by Allans ("Company," "we," "us," or "our"). By accessing our website or engaging our services, you are bound by these Terms, and compliance is ensured with the Information Technology Act, 2000, the Indian Contract Act, 1872, and applicable laws of India. If you disagree with any part of these Terms, you must not access or use our services.

1. Definitions and Interpretation

"Services" means all sales outsourcing and distribution services including lead generation, cold calling, distribution network setup, channel partner management, sales process outsourcing, sales automation and CRM, market research, sales training, customer success, consulting, and related professional services. "Client" means any entity that engages the Company's services. "Deliverables" means the outputs, prospect lists, reports, documentation, materials, and other work products provided under the services. "Intellectual Property" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights. "Confidential Information" means all non-public information disclosed by either party. "Force Majeure" means any event beyond the reasonable control of a party.

2. Acceptance of Terms

By accessing our website, requesting quotes, engaging our services, or executing service agreements, you acknowledge that you have read and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Refund Policy; that you have legal capacity and authority; that you comply with applicable Indian laws; that all information provided is accurate; and that our services will not be used for illegal or prohibited purposes.

3. Services

The Company provides lead generation, cold calling, distribution network setup, channel partner management, sales process outsourcing, sales automation and CRM, market research, sales training, customer success, and consulting services as detailed on our Services page. Services are documented through written proposals, statements of work, service-specific agreements, project specifications, and change orders. Services are performed with skill, care, and diligence consistent with industry standards. The Company reserves the right to modify or discontinue services with notice, and services are subject to technical limitations and third-party dependencies.

4. Client Obligations

Clients agree to provide accurate and timely information, respond promptly within 2–5 business days, designate authorised representatives, provide necessary system access, cooperate in good faith, conduct testing and acceptance within agreed timeframes, and prepare appropriate environments. Clients warrant that all provided materials are owned by them or properly licensed, do not infringe third-party rights, comply with applicable laws, and contain no harmful content, and agree to indemnify the Company for claims arising from client materials. Non-cooperation may result in extended timelines, additional fees, suspension, or termination.

5. Payment Terms

Fees are specified in proposals or agreements, with models including fixed-price, time and materials, milestone-based, retainer, or subscription pricing. Additional charges apply for scope changes. Clients are responsible for third-party costs and all applicable taxes (GST, TDS). All projects require advance payment before work begins. Payment methods include bank transfer, online gateways, cards, and international wire. Late payments incur interest at 1.5% per month (18% per annum) and may result in service suspension, collection costs, credit hold, or termination for non-payment (30+ days overdue). Refunds are governed by our Refund Policy.

6. Intellectual Property Rights

The Company retains all rights in its pre-existing IP, frameworks, reusable components, trademarks, and methodologies. Upon full payment, clients receive ownership of custom-developed deliverables and a non-exclusive, perpetual licence to use Company tools embedded in those deliverables; client content remains the client's property. Third-party components are subject to their own licences. The Company retains the right to use completed projects in its portfolio and marketing unless a separate NDA is executed. Clients may not reverse engineer, remove proprietary notices, or resell Company tools.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information, use it only for the engagement, implement security measures, limit access on a need-to-know basis, and return or destroy confidential information on termination. Exceptions apply to public information, information known prior to disclosure, independently developed information, and information required to be disclosed by law. Confidentiality obligations survive for five years following termination, and indefinitely for trade secrets. Breach may entitle the injured party to injunctive relief.

8. Warranties and Representations

The Company warrants that services will be performed with professional skill, will conform to agreed specifications, will not infringe third-party IP (excluding client materials and third-party components), and will be performed by qualified personnel. A warranty period of 30–90 days covers correction of defects, excluding issues from client modifications, misuse, or third-party software; re-performance is the exclusive remedy. Except as stated, services are provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability shall not exceed the total fees paid by the Client in the twelve months before the event giving rise to liability. The Company is not liable for indirect, incidental, consequential, special, or punitive damages, loss of profits or data, substitute costs, or third-party claims. Exceptions apply to death or personal injury from negligence, gross negligence or wilful misconduct, indemnification obligations, and breaches of confidentiality. These limitations are a fundamental element of the bargain.

10. Indemnification

The Client indemnifies the Company against claims arising from client-provided materials, breach of these Terms, use of deliverables in violation of law, third-party claims from the client's operations, and negligence or misconduct. The Company indemnifies the Client against third-party claims that Company-developed deliverables (excluding client materials and third-party components) infringe IP rights. Indemnification is subject to prompt notice, control of defence, cooperation, and no admission without consent.

11. Term and Termination

These Terms remain in effect while you use our website or services. Either party may terminate ongoing services for convenience with 30 days' notice, or for cause on material breach (uncured within 15 days), payment default, insolvency, cessation of business, or illegal conduct. On termination, the Client pays for services rendered, work in progress is delivered in its then-current state (rights transferring on full payment), and confidential information is returned. Payment, IP, confidentiality, warranty, liability, indemnification, dispute resolution, and governing law provisions survive termination.

12. Force Majeure

Neither party is liable for failure or delay (excluding payment obligations) caused by circumstances beyond its control, including natural disasters, pandemics, war and terrorism, government actions, infrastructure failures, labour disputes, and supply chain issues. The affected party must provide prompt notice and mitigate effects. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected portion.

13. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, incorporated by reference. Compliance is maintained with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000, under which Allans acts as a Data Fiduciary. In the event of a personal data breach affecting client data, notification is provided to the affected parties and the Data Protection Board of India as required.

14. Dispute Resolution

Disputes are first addressed through good-faith negotiation, with senior representatives meeting within 15 days and negotiating for 30 days. If unresolved, parties may pursue mediation in Mumbai. Failing that, disputes are resolved through arbitration under the Arbitration and Conciliation Act, 1996, seated in Mumbai, conducted in English, by a sole arbitrator (up to INR 50,00,000) or a panel of three. The award is final and binding. Either party may seek injunctive relief or recovery of undisputed amounts through the courts.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India, the IT Act 2000, and the Indian Contract Act 1872. Subject to the arbitration provisions, the courts of Mumbai, Maharashtra, India have exclusive jurisdiction. Both parties comply with applicable laws, including export control and anti-bribery laws.

16. General Provisions

These Terms, together with service agreements and incorporated documents, constitute the entire agreement. We may modify these Terms with 30 days' notice. The Client may not assign the Agreement without consent; the Company may assign to affiliates or successors and may engage subcontractors. Notices are made in writing to designated addresses. No waiver is effective unless in writing. If any provision is unenforceable, it is modified or severed while the remainder continues. The relationship is that of independent contractors. Electronic signatures have the same legal effect as physical signatures under the IT Act 2000.

17. Acceptable Use Policy

You agree not to use our website or services for illegal activities; to upload harmful, defamatory, or discriminatory content; to infringe third-party rights; to introduce malicious code; to gain unauthorised access; to interfere with our systems; to use automated access without permission; to reverse engineer our services; to provide false information; or to send spam. Violations may result in suspension or termination, removal of content, reporting to authorities, and liability for damages.

Contact Us

Allans
Registered Office: 101, Parvati CHSL, Chakala, Andheri East, Mumbai, Maharashtra 400059, India

Email: [email protected]
Phone: +91-91369-58750
Website: www.allans.in
LinkedIn: linkedin.com/company/allans

Business Hours: Monday to Friday 10:00 AM – 7:00 PM IST · Saturday 10:00 AM – 2:00 PM IST · Sunday Closed